Privacy Policy

This policy explains how Wipp Productions LLC (“WippTemplates,” “we,” “us,” or “our”) collects, uses, and protects personal data. It covers:

• our website and store at wipptemplates.com (the “Site”) and your account;
• the WippTemplates App for Windows, macOS, and Linux, which installs, updates, and licenses our products (the “App”);
• our emails, support, reviews, beta program, and affiliate program.

We are the controller of this data. You can reach us at contact@wipptemplates.com or at the address in Section 15. We aim to collect only what we need. We never sell your personal data, and we do not use it for third-party advertising.

Account. Your name, email address, and password. We store only a one-way hash of the password, never the password itself. If you turn on two-step verification, we store its secret in encrypted form.

Purchases. Your billing name, email address, company (optional), and billing address. We also keep your order history, the coupons you used, and the payment method type. Card and PayPal account details are handled by Stripe or PayPal and never reach our servers. We keep only the payment references they give us.

Support. The messages and files you send us through the support form or by email. You can also add details about your setup (operating system, DaVinci Resolve version and edition). If you use the App with Share System Info on, we attach the product versions it reported to your support request so we can help faster.

Reviews. Your rating, review text, and the optional display name and occupation you choose. A review is published only if you agree to it being shown publicly, and only after we approve it. We mark reviews from verified buyers.

Beta program. Your application answers, such as your DaVinci Resolve edition and version, your operating system, and how you plan to use the product.

Mailing list and free downloads. Your email address (and name, if given) when you sign up, request a free download, or opt in at checkout, plus your email preferences.

Affiliate program. If you apply, your PayPal email for payouts, your website, your audience, and how you plan to promote us. See our Affiliate Program Policy.

Site analytics. We run our own analytics. We do not use Google Analytics, advertising pixels, or other third-party trackers. For each visit we record:

• the pages you view, the page you arrived on, and the referring site;
• campaign tags (UTM parameters) and ad click IDs in the link you followed;
• your browser, operating system, and device type;
• an approximate location (country, region, and city), derived from your IP address by our host;
• shopping actions, such as adding to your cart, checking out, and purchasing.

We store a one-way hash of your IP address and of our visitor and session cookies, not the raw values. If you are signed in, or once you purchase, visits can be linked to your account and orders.

Security. We briefly use your IP address and the email address you enter to limit repeated sign-in, sign-up, and password-reset attempts. These entries are deleted automatically once the limit window ends, usually within an hour.

Referrals. If you arrive through an affiliate or short link, we record that click with the same kind of details as above. We remember the referral so the right affiliate is credited if you buy.

Transactional emails (receipts, download links, account and security messages, support replies, requests to review products you bought, and important notices about your products) are sent because they are part of the service you asked for.

Marketing emails (newsletters, product updates, and offers) are sent only if you opted in, or where the law otherwise allows. You can change what you get or unsubscribe at any time in your email preferences or with the link in any marketing email.

Open and click tracking. Our marketing emails contain a small tracking image and tracked links, so we can see whether an email was opened and which links were clicked. Our email provider also reports deliveries, bounces, and spam complaints. We use this to measure our emails and to stop sending to addresses that bounce or complain.

Unfinished checkouts. If you enter your email at checkout but do not complete the payment, we may send you a reminder about your cart a few hours later. Every reminder has an unsubscribe link.

Information needed for sign-in and licensing

Sign-in. You sign in to the App through our website in your browser, so the App never sees your password. The App receives your account name and email and a sign-in token. The token is stored only in your system’s secure credential store: Windows Credential Manager, the macOS Keychain, or the Linux system keyring.

Licensing and seats. The App sends us:

• a random ID it creates for your computer (not a hardware serial number);
• the computer’s name;
• its platform (Windows, macOS, or Linux) and the App version.

We record which of your products are activated on which computers. The computer name starts as your computer’s system name, and you can rename it in the App. We use this to enforce seat limits and to let you see and manage your computers.

License files. Signed license files are stored on your computer so licensed tools can check their license, including offline.

Downloads. Each download or install through the App is recorded and counted, the same as a download from the Site.

Information shared only while Share System Info is on

Share System Info is optional. While it is on, the App shares the following each time it starts and after installs and updates:

• your operating system and its version;
• your DaVinci Resolve version and edition (Free or Studio);
• your CPU model, GPU models, and amount of memory (RAM);
• which WippTemplates products are installed on that computer, with their versions and install dates.

This is linked to the App’s random computer ID and to your account. We use it only to help with support and to decide which systems our products should support. We never use it for pricing, licensing, or deciding what you can download. Turning Share System Info off in the App’s settings deletes the copy we stored for that computer. You can also delete it yourself under Account → Downloads.

Requests made without your account

The App checks for App updates (sending only your platform and App version) and loads promotional banners. These requests do not include your account. As with any website request, our servers see your IP address.

What stays on your computer

The App keeps a support log (App events and error codes), a record of the files it installed, and backups made during updates. These stay on your computer. None of it is sent to us unless you choose to copy the log into a support request.

What the App does not collect

• your projects, media, clip names, or personal files;
• hardware serial numbers;
• usage tracking or analytics.

The Site does not use advertising cookies. It uses these cookies and browser storage items:

You can block or delete cookies in your browser. Some features, such as staying signed in or keeping your cart, will not work without them. The Site does not currently respond to Do Not Track or Global Privacy Control signals. We do not sell personal data or share it for advertising.

If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on these legal bases:

We do not sell or rent personal data. We share it only with service providers who help us run the Services, and only as much as they need:

• Stripe and PayPal: payment processing, fraud checks, and tax calculation.
• Vercel: hosting the Site and its servers. It also provides the approximate location used in our analytics.
• Our database host: storing account, order, and service data.
• Cloudflare R2: storing product files and support attachments, and delivering downloads.
• Email providers (Amazon Web Services and, for some emails, Resend): sending and receiving email.
• Affiliates: if you were referred, the affiliate is credited with the sale. We do not give them your contact details.

Pages with embedded YouTube or Vimeo videos load content from those services, which have their own privacy policies. We may also disclose data when the law requires it, to protect our rights or others’ safety, or to a buyer or successor if our business is sold or merged.

We are based in the United States, and our providers store and process data in the United States and other countries. If you are outside the United States, your data is transferred there. Where the law requires it, these transfers rely on safeguards offered by our providers, such as the European Commission’s Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.

• Orders and invoices: as long as needed for tax and accounting, normally at least seven years.
• Your account, licenses, seats, computers, and download history: while your account is open. Computers you deactivate stay in your history while your account is open. Everything is deleted when your account is deleted, except order records we must keep.
• Share System Info data: until you turn sharing off or remove it. It is deleted automatically for any computer that has not used the App in 12 months.
• Support requests: as long as needed to keep a history of your support, or until you ask us to delete them.
• Email list data: until you unsubscribe and ask to be removed. We keep a minimal record of unsubscribed and bounced addresses so we never email them again.
• Site analytics: kept indefinitely, in hashed form, so we can compare trends over the life of the business.
• Security limits: deleted automatically, usually within an hour.

• Change your email preferences or unsubscribe at any time.
• Turn off Share System Info in the App’s settings.
• Rename or deactivate your computers in the App or under Account → Downloads.
• Sign out of the App, which removes the saved sign-in from your system’s credential store. You can also end App sign-ins from Account → Downloads.
• Uninstall the App.
• Block or delete cookies in your browser.
• Ask us to delete your account and data by emailing contact@wipptemplates.com.

Uninstalling the App does not remove everything. The products it installed and your license files stay on your computer, so your tools keep working until their licenses expire. To remove them, uninstall your products from inside the App before uninstalling the App itself. If you want the remaining license files removed too, contact us and we will tell you where to find them.

Depending on where you live, you may have the right to:

• access your personal data and get a copy in a common format;
• correct it, or ask us to delete it;
• object to or restrict how we use it;
• withdraw consent at any time, without affecting anything done before.

To use these rights, email contact@wipptemplates.com from the address on your account, or tell us enough to confirm it is you. We will respond within the time the law requires and will not treat you differently for using your rights. If you are in the EEA, the UK, or Switzerland, you can also complain to your local data protection authority.

California and other U.S. state residents. Some state laws give you the right to know what personal data we collect and why, and to access, correct, or delete it. They may also let you opt out of its sale or of its sharing for targeted advertising. We do not sell personal data and do not share it for targeted advertising. The categories we collect, their sources, and their purposes are listed in Sections 2 to 8. You may use an authorized agent, and you can appeal a decision by replying to our response.

We protect data with encryption in transit, hashed passwords, and optional two-step verification. App sign-in tokens are stored hashed on our servers. We limit access to the people who need it. No system is perfectly secure, so please use a strong, unique password and turn on two-step verification.

The Services are not meant for children under 16, and we do not knowingly collect their personal data. If you believe a child has given us data, contact us and we will delete it.

This policy does not cover other websites linked from the Site or the App. Please read their own privacy policies.

We may update this policy and will change the “Last updated” date above. If the changes are significant, we will also tell you by email or in the App.